About

We have developed 24 basic Standards of customer service that will help deliver quality service. They are not all-inclusive, but form the core of what our customers expect from us and what our Bradenton dealership pledges to them.

SHOPPING

• Our facilities are attractive with convenient hours of operation.
• We welcome our customers courteously and promptly.
• Our salespeople serve as knowledgeable consultants.
• The right vehicle is available on the lot.

COMMUNICATION

• Our advertising is credible and honest.
• Our salespeople follow up after delivery.
• We provide maintenance reminders.
• Our service department follows up after every service visit.
• We contact all of our customers at least annually.

SALES & DELIVERY

• Sales experience is professional and not high pressure.
• Terms of the sale/lease are fully disclosed.
• Finance and Insurance process is pleasant, efficient and represents value to our customer.
• Salespeople conduct a thorough, quality delivery.

SERVICE

• We welcome our customers service business.
• Service appointments are easily made.
• Check-in is easy and convenient and the service advisor is friendly and competent.
• Alternate transportation is available.
• Customer’s vehicles are treated with care.
• Customer’s vehicle is fixed right the first time.
• Service work is completed on time.
• Work performed and all charges are explained.
• Vehicle pick-up is handled smoothly.

PARTS

• The right part.
• At the right time.
• For the right price.